Established in March 2009, Ghazanfar Bank is a licensed, full-service commercial bank in Afghanistan. It operates under the umbrella of the Ghazanfar Group—one of the country’s most prominent business conglomerates, with strong involvement in sectors like petroleum/gas import and distribution, among others. Headquartered in Kabul, the bank provides both conventional and Islamic banking services.

Over the years, Ghazanfar Bank has expanded its footprint with branches in strategic locations such as Mazar-e-Sharif, Hairatan, Kunduz, Takhar, Pul-e-Khumri, Jalalabad, Herat, and Kandahar. In Kabul alone, it operates eight additional branches, including Sarai Shahzada, Shar-e-Naw, Karte Naw, Kote Sangi, Lase Maryam, Karte Char, Kabul International Airport, and Wazir Akbar Khan. The bank aims to grow further, establishing more branches across Kabul and other provinces.

The Relationship Manager plays a pivotal role in managing client relationships, ensuring satisfaction, and fostering long-term engagement. The position involves understanding client needs, offering tailored solutions, responding promptly to issues, and identifying opportunities to deepen banking relationships through upselling and cross-selling.

• Manage and retain top-tier clients as assigned by your line manager.
• Build enduring relationships with individual and corporate customers.
• Resolve customer complaints swiftly and efficiently.
• Uphold and enhance the bank’s public image through professional client interactions.
• Identify key contacts in client companies for relationship development.
• Maintain ongoing communication and rapport with corporate clients.
• Exhibit cultural sensitivity and excellent communication skills when dealing with clients.
• Be available as needed, including evenings and weekends.
• Provide exceptional banking services to corporate clients.
• Ensure timely resolution of client complaints and keep them updated on progress.
• Complete re-KYC and necessary documentation for high-value clients.
• Generate and share daily, weekly, and monthly performance and feedback reports.
• Design and administer client surveys (after approval) to collect feedback on services and products.
• Create strategies to enhance income generation from corporate clients.

Corporate Sector Engagement Duties

• Collaborate with the Corporate Relationship Manager to develop and execute client engagement strategies and quarterly plans.
• Expand and maintain a robust network within the corporate sector.
• Understand the organizational structure of potential partners and customize proposals accordingly.
• Maintain a comprehensive and current corporate client database.
• Monitor corporate trends to identify partnership opportunities.
• Guide bank staff on best practices for engaging corporate clients.
• Prepare proposals and presentations for potential partnerships.

Marketing & Membership Management

• Support marketing campaigns and assist in creating strategic marketing plans.
• Grow and manage the bank’s corporate membership program.
• Plan and execute recruitment and retention strategies.
• Build a pipeline of prospective members.
• Organize corporate networking events and programs.
• Periodically evaluate membership benefits with internal teams.

Business Development & Research

• Travel across provinces to identify and engage new corporate and individual clients.
• Support other departments with business development initiatives.
• Conduct research to:
• Find ways for the bank to assist businesses with their CSR initiatives.
• Identify relevant topics for newsletters, seminars, and corporate events.
• Update corporate membership pages on the bank’s website.
• Perform other duties as assigned by the line manager.

Qualifications:

• Bachelor's degree required; Master’s degree preferred.
• Professional training or certifications in relevant fields is a plus.

Experience:

• Experience in relationship management or related roles is desirable.

Knowledge and Skills:

• Deep understanding of business operations and customer service.
• Fluency in Pashto, Dari, and English is mandatory.
• Strong communication, interpersonal, and negotiation skills.
• Ability to close sales, manage projects, and solve problems.
• Willingness to travel across Afghanistan as needed.

Personal Attributes:

• Polite and respectful demeanor.
• Customer-focused mindset.
• Self-driven, flexible, and capable of multitasking.
• Persistent and patient.

Leadership Competencies:

• Positive attitude with a focus on client satisfaction.
• Ability to supervise and motivate teams.
• Strong ownership and decision-making skills.
• Entrepreneurial thinking and effective delegation.

Qualified candidates should send their updated CV/Resume to:

📧 sr.recruitment-officer@ghazanfarbank.com

Subject Line: Position Title and Vacancy Number (GB/HRD/17)

Note: Only shortlisted candidates will be contacted.