Sky Cargo Services, operating since 2010 across multiple locations including Afghanistan, is one of the country’s largest companies specializing in the export of goods via air cargo.

We are seeking a dynamic and results-driven professional to coordinate, manage, and optimize our digital services from concept to launch. The role ensures these services align with business objectives, enhance user experience, and drive growth. Responsibilities include market research, stakeholder collaboration, project coordination, customer support, regulatory compliance, and sales promotion—alongside leveraging social media to increase visibility and engagement.

Core Responsibilities

• Develop and implement service objectives, procedures, and workflows.
• Plan, launch, and refine digital services to meet customer needs and business goals.
• Conduct market research, analyze trends, and identify opportunities for growth.
• Collaborate with internal teams and external partners to ensure seamless delivery.
• Monitor customer feedback, address issues, and enhance user experience.
• Track and report key metrics such as service usage, revenue, and satisfaction levels.
• Ensure compliance with industry regulations and company policies.
• Drive continuous improvement and cost optimization initiatives.
• Support sales efforts through client engagement, presentations, and proposal development.
• Manage and grow service visibility through active social media engagement.

Technical & Computer Skills

• Troubleshoot technical software issues and identify effective solutions.
• Analyze data, identify trends, and make informed decisions.
• Provide strong customer support to non-technical users.
• Work collaboratively with cross-functional teams.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Skilled in data analysis tools such as Excel (advanced functions, pivot tables) and Google Sheets.
• Experience with social media management tools (Facebook Business Suite, Instagram, LinkedIn, X/Twitter).

Sales Skills

• Understanding of sales cycles and customer acquisition strategies.
• Ability to match client needs with tailored service solutions.
• Strong presentation, negotiation, and persuasion skills.
• Relationship management and consistent client follow-up.

Social Media Skills

• Knowledge of major platforms (Facebook, LinkedIn, X/Twitter).
• Ability to create, schedule, and monitor engaging content.
• Understanding analytics to track performance and optimize campaigns.
• Familiarity with the basics of paid social media advertising.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Minimum 3 years of experience in related fields.
• Strong understanding of digital platforms and mobile services.
• Moderate knowledge of data analysis and performance tracking.
• Excellent communication, teamwork, and problem-solving skills.
• Customer-focused with strong attention to detail.

Interested candidates should submit their resumes to:

📧 Jobs@skytravels.com