Afghan United Bank was established on October 4, 2007. The Bank secured its banking license under Afghanistan’s Banking Laws from the Central Bank of Afghanistan (DA Afghanistan Bank) and received its incorporation approval from the Ministry of Industry and Commerce. Operating across Afghanistan with 35 branches and 15 booths located in Kabul and major cities, the Bank offers a diverse range of Islamic banking products and services.

Backed by some of the region’s most seasoned banking professionals and guided by the strategic objectives of its Board of Management and Supervisors, Afghan United Bank has implemented a state-of-the-art Flexcube core banking system to better serve its customers. For additional information, please visit: www.afghanunitedbank.com.

The Branch Operations Manager collaborates with the Branch Manager to establish and sustain effective focus, operational integrity, and control strategies for the branch. This role is responsible for achieving favorable audit outcomes, ensuring compliance with legal, corporate, and regulatory requirements, and continuously improving processes.

1. Establishes a structured, process-oriented approach to ensure effective service delivery to customers.
2. Manages the timely processing of daily tasks and submits reports to the Branch Manager.
3. Ensures strict compliance with bank policies and procedures at all times.
4. Proactively addresses customer service issues, providing prompt and effective solutions.
5. Offers clear and decisive leadership to the operations team.
6. Oversees all data processing activities supporting deposit and withdrawal services.
7. Maintains up-to-date policies and procedures manuals.
8. Responds to customer inquiries and resolves complaints related to operational matters.
9. Shares accountability for the branch’s operational, financial, and customer service outcomes.
10. Collaborates with sales and operations to consistently deliver 100% service to customers.
11. Prepares the branch for audits, ensuring it remains in a state of continuous audit readiness.
12. Performs additional tasks as assigned by management.

1. Bachelor’s degree, preferably in Business Management or a related field.
2. Minimum of 3 years of managerial experience in branch operations.
3. Previous managerial experience in the banking sector is a plus.
4. Strong skills in reporting and data analysis.
5. Proven ability to analyze processes and implement improvements.
6. Capable of working under pressure and meeting tight deadlines.
7. Excellent communication skills, both written and verbal, along with strong computer proficiency.
8. Professional, innovative, and results-driven.
9. Persuasive, well-disciplined, and highly organized.

Interested candidates who meet the eligibility criteria are encouraged to submit their complete application package, which should include an application letter, an updated CV, and a recent photo. Applications must be sent electronically to the email address provided below. Please ensure to mention the vacancy number (AUB/HR/025-040) in the subject line of your email; applications without the vacancy number will not be considered.

Only shortlisted candidates who meet all vacancy requirements will be contacted for the next steps in the selection process.